How many times per week should my child practice?
Do I always have to sit next to my child and use the Parent Guide?
On which devices can I use Struggly?
Why don’t you support Microsoft Internet Explorer?
Why can’t I do the tasks on my phone?
Why do you need my payment details in the free trial period in the yearly subscription?
Can I switch the subscription plan from monthly to yearly or back after subscribing?
Are my payment details safe?
Is my password safe?
Why do I need a PIN?
Can I use Struggly if my child is younger than seven?
Can I use Struggly if my child is older than twelve?
How many children can be part of one account?
How can I delete a child’s account?
Where are my account settings?
Can I replace one child in my account with another child?
Where can I cancel my subscription?
Where do I redeem my voucher?
Where can I change my email address?
Where can I change my payment details?
Where can I change my password?
Where can I change my PIN?
How do I unblock my PIN?
How do I connect to my child via Parent Guide?
Can I see the Parent Guide for both of my children at the same time?
I don’t see a button to access the Parent Guide.
Can I use my Parent Guide on my laptop or tablet?
Can two or more people use the Parent Guide at the same time?
Still have questions?
We're here to help and will come back to you as soon as possible.
Get in touch